Privacy Policy

Privacy Policy

Effective Date: July 16, 2026 Last Updated: July 16, 2026

Accountability Now (“we,” “us,” or “our”) is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through https://accountabilitynow.net (the “Website”), our mobile and web applications, our software tools and platforms, our services, and related communications.

By accessing or using our Website, Apps, or services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

  • The Website at https://accountabilitynow.net
  • Any mobile app, web app, portal, dashboard, or software tool built, owned, or operated by Accountability Now (each an “App,” together the “Apps”)
  • Coaching, consulting, and advisory services we deliver
  • Email, SMS, and other communications we send

Our Apps currently include the tools listed at [INSERT LIST OF APPS / PRODUCT NAMES]. We update this list as we launch new products.

Where an App has its own supplemental privacy notice or in-app disclosure, that notice applies in addition to this policy. If the two ever conflict, the App-specific notice controls for that App.

2. Information We Collect

We collect personal information and other data to operate our business, deliver services, and comply with legal obligations.

2.1 Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment and billing information, processed through third-party payment providers
  • Business-related information such as company name, role, or industry
  • Account credentials, including username and password, for App access

2.2 Information You Submit Into Our Apps

When you use an App, you may submit or create content. This may include:

  • Goals, plans, notes, journals, and self-assessments
  • Coaching session content, action items, and progress updates
  • Files, documents, images, and other uploads
  • Prompts, questions, and messages you enter into AI-assisted features
  • Team, client, or organization information you add to a shared workspace

We refer to this as “Customer Content.” You own your Customer Content. We treat it as confidential.

2.3 Automatically Collected Information

When you visit or interact with our Website or Apps, we may automatically collect:

  • IP address and general location data
  • Browser type, device type, device identifiers, and operating system
  • Pages viewed, screens viewed, referring URLs, and interaction data
  • Feature usage, session length, and click activity
  • Crash reports, error logs, and diagnostic data
  • Date and time of visits

This information may be collected through cookies, pixels, web beacons, SDKs, and similar technologies.

2.4 Information From Third Parties

We may receive information about you from integration partners you connect to an App, from your employer or the organization that sponsors your account, and from marketing and data enrichment partners.

2.5 Information We Do Not Intentionally Collect

Our Apps are not designed to collect sensitive personal information such as government ID numbers, financial account numbers, health records, or biometric data. Please do not submit this information into an App.

3. Cookies, Tracking Technologies, and Identity Resolution

3.1 Cookies and Similar Technologies

We use cookies and similar technologies to support Website and App functionality, analyze performance, improve user experience, and support marketing activities.

Cookies may be categorized as:

  • Essential cookies required for basic operation
  • Analytics and performance cookies
  • Marketing and advertising cookies

You can control cookie preferences through your browser settings. Disabling certain cookies may limit functionality.

3.2 Mobile and App Identifiers

Our Apps may use device identifiers, SDKs, and push notification tokens to deliver core functionality, measure performance, and send alerts you have requested. You can manage push notifications and advertising identifiers in your device settings.

3.3 Email Association and Marketing Technologies

When you visit or log in to our Website, cookies and similar technologies may be used by our online data partners or service providers to associate your Website activity with other personal information they or others may have about you, including by association with your email address.

We or our service providers may use this information to send communications or marketing messages to associated email addresses.

You may opt out of this type of advertising and data association by visiting: https://app.retention.com/optout

You may also opt out of certain data collection and processing activities in compliance with applicable data protection laws, including the GDPR, by visiting: https://www.rb2b.com/rb2b-gdpr-opt-out

These identity resolution technologies are used on our marketing Website. They are not used inside authenticated App sessions.

4. How We Use Information

We use collected information for purposes that include:

  • Providing, delivering, and maintaining our Website, Apps, and services
  • Creating and securing your account
  • Responding to inquiries and support requests
  • Processing transactions and payments
  • Managing customer relationships
  • Sending service-related and marketing communications, where permitted
  • Analyzing Website and App usage, fixing bugs, and improving functionality
  • Developing new features and products
  • Detecting, preventing, and investigating fraud, abuse, and security incidents
  • Complying with legal and regulatory obligations

5. What We Do Not Do With Your Information

We want to be direct about this.

  • We do not sell your personal information. We have not sold personal information in the preceding twelve months, and we do not plan to.
  • We do not share your personal information for cross-context behavioral advertising as that term is defined under the CPRA and similar state laws.
  • We do not rent, trade, or license your Customer Content to advertisers, data brokers, or other third parties.
  • We do not use your Customer Content to train public or third-party AI models, and we do not permit our AI vendors to do so. See Section 6.
  • We do not read your Customer Content except as needed to provide the service, support you when you ask, or comply with the law.

6. Artificial Intelligence Features

Some of our Apps include AI-assisted features such as summaries, drafting help, recommendations, or conversational tools.

Here is how those features work:

  • Your inputs may be sent to third-party AI providers so the feature can generate a response.
  • We contract with those providers on terms that prohibit them from using your data to train their models.
  • We do not use your Customer Content to train models for other customers or for public models.
  • We may use aggregated and de-identified usage data to evaluate and improve feature quality. This data cannot reasonably be used to identify you.
  • AI output can be wrong. AI features are informational and do not replace professional, legal, financial, or medical advice.

Where an App offers an opt-out of AI features, you can change it in your account settings.

7. Legal Bases for Processing

Where required by applicable law, we process personal data under one or more of the following legal bases:

  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • Consent, where required

8. Sharing and Disclosure of Information

8.1 Service Providers

We may share personal information with trusted third-party service providers that perform services on our behalf, including:

  • Payment processing
  • Email delivery and marketing platforms
  • Website and App hosting, cloud storage, and infrastructure
  • Analytics, error monitoring, and security services
  • Customer support and communication tools
  • AI and machine learning providers, subject to Section 6
  • Marketing and data enrichment partners

These providers are contractually bound to use personal information only as necessary to perform services for us, and are prohibited from selling it.

8.2 Organization and Team Accounts

If your account is provided or paid for by an employer, coach, or organization, an administrator of that account may access, export, or delete content in your account. Their use of that information is governed by their own policies.

8.3 Integrations You Authorize

If you connect a third-party tool to an App, we share only the data needed for that integration to work. You can disconnect an integration at any time in your account settings.

8.4 Legal and Business Disclosures

We may disclose personal information if required to do so by law, regulation, legal process, or governmental request, or if disclosure is reasonably necessary to:

  • Enforce our rights
  • Protect against fraud or security threats
  • Protect the safety of any person
  • Comply with legal obligations

8.5 Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction. The successor will remain bound by the commitments in Section 5 for information transferred, unless you are notified and given a choice as required by law.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

For Apps:

  • Customer Content is retained while your account is active.
  • After account closure, Customer Content is deleted or de-identified within 90 days, except where retention is required by law or needed to resolve disputes.
  • Backup copies may persist for a limited period before routine deletion.
  • Logs and diagnostic data are retained on a rolling basis, typically no longer than 24 months.

10. International Data Transfers

Personal information may be transferred to and processed in the United States or other jurisdictions that may not provide the same level of data protection as your country of residence. We take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable laws, including Standard Contractual Clauses where required.

11. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the GDPR, CPRA, and other U.S. state privacy laws. These rights may include:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of personal information, subject to legal exceptions
  • Restriction or objection to certain processing activities
  • Data portability
  • Withdrawal of consent where processing is based on consent
  • The right not to receive discriminatory treatment for exercising these rights

Requests may be submitted by contacting us using the information below. We may verify your identity before responding. We respond within the timeframe required by applicable law.

Because we do not sell or share personal information for cross-context behavioral advertising, there is no “Do Not Sell or Share My Personal Information” mechanism to use. If that ever changes, we will update this policy first.

You may also delete your account and data directly inside most Apps under Settings.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. These include:

  • Encryption of data in transit using TLS
  • Encryption of data at rest in our production systems
  • Role-based access controls and least-privilege access for staff
  • Multi-factor authentication on administrative systems
  • Vendor security review before onboarding
  • Logging, monitoring, and incident response procedures

No system can be guaranteed to be completely secure. If we become aware of a breach affecting your personal information, we will notify you and any regulators as required by law.

13. Children’s Privacy

Our Website, Apps, and services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it. Parents or guardians may contact us using the information below.

14. Third-Party Websites and App Stores

Our Website and Apps may contain links to third-party websites. Apps distributed through the Apple App Store or Google Play are also subject to those platforms’ own privacy practices. We are not responsible for the privacy practices or content of those third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. For material changes affecting Apps, we will provide notice by email or in-app before the change takes effect. Continued use of the Website or Apps constitutes acceptance of the updated policy.

16. Contact Information

If you have questions or requests regarding this Privacy Policy, contact us at:

Accountability Now 9393-2 Mill Springs Dr. Jacksonville, FL 32257 United States

Email: info@accountabilitynow.coach Phone: 1-904-587-9783

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